Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jrgondaliya55+1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jrgondaliya55+1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jrgondaliya55+1@gmail.com.

Thank you for shopping with Ruchiify. We want you to have a positive shopping experience. If there is a problem with your order, please contact us and we will do our best to resolve it.

Customer Support: jrgondaliya55+1@gmail.com

1. Return Window

We accept eligible return requests within 7 days of delivery.

To be eligible for a return, you must contact us within 7 days of receiving your order.

After the 7-day return period has passed, we may not be able to accept your return request except where required by applicable law.

2. Conditions for Returns

To qualify for a return, the product must generally:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all accessories, parts, tags, manuals, or other items supplied with the product.
Not show signs of misuse, alteration, or damage caused by the customer.
Be accompanied by your order number or other proof of purchase.

We may refuse a return if the product does not meet these conditions, subject to your rights under applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during delivery
Defective
Different from the product you ordered
Missing important parts or accessories

please contact us at jrgondaliya55+1@gmail.com within 48 hours of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the packaging, if the product was damaged during delivery.
A short video, where appropriate, showing the problem.

After reviewing the information, we may offer a replacement, return, refund, or another appropriate resolution.

4. Change-of-Mind Returns

For products that are eligible for change-of-mind returns, the product must be unused and returned in acceptable original condition within the applicable 7-day return period.

Unless the return is due to a defective, damaged, incorrect, or otherwise qualifying product issue, the customer may be responsible for the return shipping cost.

Original shipping charges may not be refundable for change-of-mind returns, except where required by applicable law.

5. Products That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.

These may include:

Personalized or customized products.
Products that have been used, worn, washed, or altered.
Products damaged through misuse or improper handling.
Products with missing parts or accessories caused by the customer.
Products specifically identified as final sale or non-returnable.
Certain hygiene-sensitive products once opened or used.

Where a particular product has different return conditions, those conditions will be disclosed on the relevant product page or at checkout where applicable.

Nothing in this policy is intended to remove rights that cannot legally be excluded.

6. How to Request a Return

To request a return, email:

jrgondaliya55+1@gmail.com

Please include:

Subject: Return Request – [Your Order Number]

Include the following information:

Full name
Order number
Product name
Reason for return
Photos or videos, if applicable
Any other information requested by our customer-support team

Please do not send a product back to the supplier or any address found on the package without first contacting Ruchiify.

We will provide return instructions if your return request is approved.

7. Return Shipping Costs

Damaged, defective, or incorrect products

If we determine that the product is defective, damaged, incorrect, or otherwise qualifies for a return at our expense, Ruchiify will provide appropriate return instructions and may cover the reasonable return shipping cost.

Change-of-mind returns

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.

8. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used to place the order.

The amount and timing of the refund may depend on the circumstances of the return and the payment provider.

Shopify generally processes refunds back through the original payment method used for the order.

9. Refund Processing Time

After a returned product has been received and approved, we will initiate the applicable refund as soon as reasonably possible.

Once the refund has been issued by Ruchiify, the time required for the money to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If you believe your refund has not been received within a reasonable period after we confirm that it has been issued, please contact us at:

jrgondaliya55+1@gmail.com

10. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If the requested replacement product is unavailable, we may provide a refund or another appropriate resolution.

11. Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

jrgondaliya55+1@gmail.com

We may investigate the shipment with the relevant carrier or fulfillment partner.

If an order is confirmed as lost in transit, we may offer a replacement or refund, subject to the circumstances and applicable law.

Customers are responsible for providing an accurate and complete shipping address.

12. Refused or Returned-to-Sender Packages

If an order is returned to the sender because of an incorrect address, failed delivery attempts, refusal to accept delivery, or another reason attributable to the customer, please contact us.

Additional shipping or handling costs may apply before a replacement shipment is sent, where permitted by applicable law.

13. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

jrgondaliya55+1@gmail.com

We will try to accommodate cancellation requests made before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, you may need to follow our return procedure if the order is eligible for return.